Client Success

Tech Support

Our Client Success team comprises of network+ certified engineers, project managers, programmers and hardware engineers to ensure success of all digital signage projects.
Support manager at work

We’re Here to Help

New to digital signage? We are here to support and answer any tech questions you may have regarding our hardware, software, or content.
Our Signature Care support includes:
  • Lifetime warranty on digital signage players
  • 24- hour technical support (phone + web)
  • Free Device Replacements every 3-years
  • Content Ideas
  • And more!

Ensuring Client Success

Support options are designed for the diversity of projects and client needs. All of our digital signage solutions come Standard Support. Express and Signature Care options are offered for enterprise deployments.
Standard Support
Included for FREE with every purchase of our digital signage solutions.
Express Support
Quicker RMA processing and enhanced SLAs for medium-sized projects.
Signature Care
Focused and highly responsive care for mission critical digital signage deployments.
Knowledgebase (KB) articles
Web Support
8AM - 4PM ET (M-F) | 24 Hour SLA
8AM - 5PM ET (M-F) | 5 Hour SLA
8AM - 5PM ET (M-F) | 3 Hour SLA
Standard Phone Support
8AM - 5PM ET | 5 Hour SLA
24/7 | 5 Hour SLA
24/7 | 3 Hour SLA
Client Success Phone Support
$100 / incident (M-F) SLA: 5 Hours
8am - 4pm (M-F) SLA: 5 Hours
8am - 4pm (M-F) SLA 3 Hours
RMA
Standard 15-day turnaround
Advance replacement | Free
Advance replacement | Free
Technology refresh
Personalized training
Standard 15-day turnaround
Free | 1x - 1 Hour Slot
Free | 2x - 1 Hour Slots
Security Maintenance Plan
Premium features
As quoted
As quoted
Free
Custom services
As quoted
As quoted
Discounted
Warranty
1 year
1 year
Lifetime
Uptime Monitoring
Dedicated Project Manager
Priority Feature Requests

Scalable digital signage

"The Mvix digital menu boards are simple and low-cost and most important of all, they help improve the kids’ participation in healthier choices while decreasing waste."
Teresa Bettleyon
Director of Child Nutrition
Marsing School District
"Being able to share mission timelines, weather, and other critical information to all of NASA SOFIA’s worldwide locations, Mvix Digital Signage Solutions has become an integral part of our program operations.'
Edward Harmon
Mission Manager
NASA
"The digital signs provide consistent messaging at all locations. The Mvix cloud-based software model gave us flexibility to serve many locations and it’s really lightened the workload for everyone involved."
Bryon Glock
Assistant Director of Information Technology
WMU - WESTERN MICHIGAN UNIVERSITY
Support manager at work

Need Further Help?

Our support doesn’t stop there! If you need additional assistance, please refer
to our additional tech solutions below.
Contact support
One-on-one training
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