How Do I Change the Resolution of My Mvix Device?

In this knowledgebase article, you will learn how to change the resolution of your Mvix device.

What You'll Need:

• Mvix device
• USB mouse
• USB keyboard
  

Change the Resolution on your Display

• If content appears on your screen, press CTRL + W to close your digital signage application.
• Click on the "Gear" icon in the top right corner of your screen to access the player menu. The "Gear" icon will appear in the toolbar once your signage is closed.
• Click "System Settings" to access your player's settings.
  
  • NOTE: If the digital signage application reopens after you have opened the settings window, ALT+TAB will bring it back to the foreground.
  • Do not adjust any of the options in your settings menu unless under the explicit direction of a member of the Mvix Digital Signage support staff. Making unauthorized adjustments to player options can disrupt your playback or even void your warranty.
  
  
• Click on Displays, as shown below:
  

• There is a dropdown for Resolution on the left side, underneath the image showing your display(s). 4k Resolution is available as a part of the Select Suite platform.
• Then, Click "Keep the Configuration" in the pop-up window.
• After, Click "Apply" to finalize these changes.
  

• On the left side, below the image of your display(s), click the dropdown menu and choose your preferred resolution. Please note: Core, Standard, and Pro devices support resolutions up to 1080p, while Select Suite users can choose resolutions up to 4K.
• Note - Set the refresh Rate to 60 Hz, or the player may have issues updating the screen until after the "Keep Configuration" button reverts.
• Then, Click "Keep the Configuration" in the pop-up window.

Problems, Questions, Corrections: If you have any further questions, problems, or corrections you would like to see made, please open a support ticket.