RBC Place London has been a pillar of London, Ontario’s event scene since 1993, offering 70,000 square feet of adaptable, modern space.
Owned and operated by the City of London, the venue is celebrated for its exceptional service, sustainability efforts, and economic impact.
RBC Place London reached out to us looking for a solution that could automatically pull event-specific details and upcoming event lists directly from their CRM.
Below is a brief summary of the solution but we recommend viewing the entire success story here.
Introduction
Located in the heart of downtown, RBC Place London is the city’s premier destination for conferences, trade shows, and galas.
Its certified green operations and community-focused initiatives reflect a deep commitment to environmental and social responsibility.
Backed by a passionate team and strategic governance, the venue continues to shape memorable experiences and drive local growth.
The Challenge
RBC Place London struggled with an outdated, server-based digital signage system that required manual updates and limited remote access.
The legacy software, Omnivex, relied on on-site CPUs and lacked integration with event and marketing tools.
This created inefficiencies, especially during off-hours, and restricted content flexibility and scalability.
To improve operations, the venue needed a modern, cloud-based solution with remote management, easier customization, and greater autonomy from city-managed servers.
Deployment & Usage
Mvix deployed 28 digital signage players with a custom-built solution tailored to RBC Place London’s needs, including professional training and support.
The system integrates with the venue’s CRM using XML links to automate event content and function-specific displays.
A secondary XML endpoint enables dynamic, themed signage, enhancing both communication and the guest experience.
Why It Worked
The new digital signage system has greatly enhanced both user experience and operational efficiency.
Attendees appreciate the improved readability and accuracy, which positively impacts their overall event experience. Seamless integration now ensures consistent, reliable performance with minimal manual effort.
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